Shipping & Delivery Policy

At Scandals, we know that fast, discreet, and reliable delivery matters. We work hard to get your order to you quickly and securely, with complete peace of mind every step of the way.

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Delivery Information

We aim to dispatch all orders the same working day when placed before 3 pm.

If an item is not immediately available at our main warehouse, dispatch may take an additional working day. If there’s ever a delay with your order, our team will contact you as quickly as possible.

All orders are sent using tracked or signed-for services for added security and peace of mind.

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Discreet Packaging

Your privacy is important to us.

All Scandals orders are shipped in plain, discreet packaging with no branding or indication of the contents visible on the outside of the parcel.

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UK Shipping

Delivery times exclude weekends, bank holidays, and processing times.

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Free UK Delivery

We offer FREE Royal Mail Signed For 2nd Class Delivery on all UK orders over £30.

No code is required — free shipping will automatically be applied at checkout when eligible.

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International Shipping

International delivery times exclude weekends, bank holidays, customs delays, and local postal processing times.

Customers are responsible for any applicable customs charges, import duties, or taxes required by their destination country.

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Same-Day Local Delivery

Need it quickly? We offer same-day local delivery on eligible orders placed before 3 pm.

Delivery Cost

£0–£14.99 depending on distance.

Eligible Postcodes

• L1–L9
• L20–L23
• L30
• CH41–CH49
• CH60–CH63

Availability may vary depending on driver capacity and order volume.

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Free Click & Collect

Prefer to collect your order in person? Simply select Click & Collect at checkout — completely free.

Collection Locations

• Birkenhead
• Bootle (Derby Road)
• Liverpool (Hanover Street)

You’ll receive an email notification as soon as your order is ready for collection.

Please wait for confirmation before travelling to store.

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Order Processing & Urgent Requests

We always aim to dispatch orders as quickly as possible — usually the same working day for orders placed before 3 pm.

In rare cases, if an item is unavailable at our main warehouse, additional processing time may be required. If this happens, we’ll contact you and do our best to expedite your order.

If your order is urgent, please contact us before placing your order and we’ll do our best to help.

Contact Us

✉️ info@scandals.love
📞 0151 647 6669

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Delivery Delays

While we always aim to meet estimated delivery times, delays can occasionally occur due to:

• courier issues,
• weather conditions,
• high seasonal demand,
• customs processing,
• or other factors outside of our control.

Delivery timeframes are estimates only and are not guaranteed unless explicitly stated within the shipping service selected.

If you experience any issues with your delivery, our support team will always be happy to help.

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Shipping Prices & Delivery Information

We always aim to keep the shipping prices and delivery information on this page accurate and up to date.

However, shipping costs and available delivery services may occasionally change due to courier pricing, fuel costs, seasonal demand, or other factors outside of our control.

While we do our best to update this page regularly, there may occasionally be a short delay before changes are reflected online.

Any applicable shipping charges for your order will always be displayed clearly at checkout before payment is completed.

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Tracking Your Order

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information where available.

If you cannot find your tracking details, please contact our support team and we’ll assist you as quickly as possible.